Checkr
Checkr, Inc. is a San Francisco background screening company. Employers and gig platforms use it to check criminal records, driving records and employment history. If a Checkr report cost you a job or a driver account, you have the right to see it and to dispute anything wrong, and the company must reinvestigate.
Background check errors are often a name match: someone else's criminal record attached to your report, or a dismissed charge shown as a conviction. The FCRA treats a screening company as a consumer reporting agency with the same accuracy and dispute duties as a credit bureau.
Who Checkr is
- What it does. The CFPB lists Checkr under employment screening: it "provides background screening and post-hire workforce monitoring services" (CFPB).
- Your report. According to the CFPB listing, Checkr provides a free report on request if one of its clients previously requested one about you.
- Phone and address. The CFPB's listing gives (844) 824-3257 and Checkr, Inc., Attn: Privacy Questions, One Montgomery Street, Suite 2400, San Francisco, CA 94104 (checked September 29, 2026).
Why Checkr has a report on you
A screening company usually has no file on you until an employer or platform, with your authorization, orders a report. The CFPB suggests that when you give that authorization, you ask which screening company will be used, and then check that company's report yourself. Checkr's reports can include criminal records, driving records, and employment, education and license verification, according to the CFPB listing. The CFPB also notes that Checkr offers limited-data reports for people with arrest or conviction records through a separate site, betterfuture.com.
If a platform deactivates you or an employer pulls an offer after a check, write down the date, save every email, and request the report before you dispute. The details of what was reported, and where it came from, decide what to dispute.
How to get your report and dispute it
- Get the report. Ask Checkr for your file; it must disclose the information in it and its sources (15 U.S.C. § 1681g(a)). If a company turned you down based on a report, you are entitled to a free copy within 60 days (§ 1681j(b)).
- Dispute in writing, with proof. Identify each wrong item, say why it is wrong, and attach copies. The agency must reinvestigate within 30 days (§ 1681i(a)(1)).
- Dispute with the source too. After the agency passes on your dispute, the company that furnished the data must investigate and report back (15 U.S.C. § 1681s-2(b)).
- Keep everything. The letters you send, the results you get, and any denial letter from a lender, landlord or employer are the evidence in an FCRA case.
Step-by-step help: how to dispute your credit report.
What Checkr cannot do
These duties apply to every consumer reporting agency under the Fair Credit Reporting Act. They describe the law, not what this company has done in your case.
- Skip reasonable accuracy procedures. A consumer reporting agency must follow reasonable procedures to assure maximum possible accuracy (15 U.S.C. § 1681e(b)). See credit report errors.
- Report records that are not yours. A background or tenant report that attaches another person's criminal or eviction record raises the same accuracy duty (15 U.S.C. § 1681e(b)). See background check errors and tenant screening errors.
- Ignore or rubber-stamp your dispute. It must conduct a reasonable reinvestigation within 30 days, and send your dispute to the company that furnished the data within 5 business days (15 U.S.C. § 1681i(a)). See failed dispute.
- Mix your file with someone else's. Another person's accounts, name or address on your report is an accuracy problem under § 1681e(b). See mixed files.
- Give your report to someone without a permissible purpose (15 U.S.C. § 1681b(f)).
Public record
Only public, sourced facts appear here. Where we quote an agency or a court, the words describe what that agency or court found, alleged or decided.
CFPB complaints, as of September 29, 2026. From September 1, 2025 through September 1, 2026, consumers filed 718 complaints naming "Checkr, Inc" in the Consumer Financial Protection Bureau's complaint database, 717 of them about credit or consumer reports; 183 of the 718 came from New York, New Jersey and Florida. See the complaints in the CFPB database. Complaints are unverified consumer reports, not findings of wrongdoing.
Government orders. We found no federal or New York enforcement order against Checkr to report here.
What the law lets you recover
A willful violation of the FCRA allows actual damages or statutory damages of $100 to $1,000, plus punitive damages (15 U.S.C. § 1681n(a)); a negligent one allows actual damages (§ 1681o(a)). The FCRA requires a company found liable to pay the consumer's reasonable attorney's fees and costs. A claim must be filed within two years after you discover the violation and no more than five years after it happened (15 U.S.C. § 1681p). See New York, New Jersey and Florida for state claims that can sit alongside it.
Common questions
How do I get my Checkr background check?
Ask Checkr for a copy. The CFPB says it provides a free report on request if a client previously ordered one about you. An employer that takes adverse action based on a report must also tell you how to get it.
Checkr reported a record that is not mine. What should I do?
Dispute it with Checkr in writing, with proof such as a court disposition or identity documents, and tell the employer you have disputed. The company must reinvestigate.
Can I sue over a wrong background check?
If a screening company failed to use reasonable procedures for accuracy or did not properly reinvestigate, the FCRA allows a claim. Whether you have one depends on the facts and the harm.
Tell us what they did.
One conversation with an attorney, in your language. We tell you which laws the collector or the credit bureau broke, which deadline runs first, and what to save this week. If it is not a case we can take, we say so and tell you where to go.
(718) 484-7510The FDCPA and the FCRA require a company found liable to pay the consumer’s reasonable attorney’s fees and costs. Our fee arrangement is confirmed in a written retainer before we begin. English, Russian and Spanish in-house; an interpreter for any other language.