HireRight
HireRight is an employment background screening company. Employers use it to check criminal records, employment and education history, and licenses. If a HireRight report cost you a job offer, you can get the report and dispute what is wrong. In 2012 the FTC and the Justice Department settled FCRA charges against HireRight for a $2.6 million civil penalty.
A background check error can end a job offer before you know it happened. The FCRA gives you the right to a copy of the report and a real reinvestigation, and it requires screening companies to use reasonable procedures so another person's record does not end up in yours.
Who HireRight is
- What it does. The CFPB lists HireRight under employment screening: it "provides background screening and post-hire workforce monitoring services" (CFPB).
- Your report. The CFPB says HireRight provides one free report on request if it has a file on you.
- Phone and address. The CFPB's listing gives 866-521-6995 and HireRight, Attn: Consumers Department, 14002 E. 21st Street, Suite 1200, Tulsa, OK 74134 (checked September 29, 2026).
Why HireRight has a report on you
Employment screening companies generally hold information on you only after an employer, with your authorization, orders a report. The CFPB suggests asking, when you sign the authorization, which screening company will be used, then checking that company's report. A HireRight report can cover criminal records, employment and education verification, professional licenses, driving records and drug testing, according to the CFPB listing.
If an offer is withdrawn, save the offer letter, the withdrawal, and any notice naming the screening company. Request the report and compare every entry: the name, date of birth, case numbers and dispositions.
How to get your report and dispute it
- Get the report. Ask HireRight for your file; it must disclose the information in it and its sources (15 U.S.C. § 1681g(a)). If a company turned you down based on a report, you are entitled to a free copy within 60 days (§ 1681j(b)).
- Dispute in writing, with proof. Identify each wrong item, say why it is wrong, and attach copies. The agency must reinvestigate within 30 days (§ 1681i(a)(1)).
- Dispute with the source too. After the agency passes on your dispute, the company that furnished the data must investigate and report back (15 U.S.C. § 1681s-2(b)).
- Keep everything. The letters you send, the results you get, and any denial letter from a lender, landlord or employer are the evidence in an FCRA case.
Step-by-step help: how to dispute your credit report.
What HireRight cannot do
These duties apply to every consumer reporting agency under the Fair Credit Reporting Act. They describe the law, not what this company has done in your case.
- Skip reasonable accuracy procedures. A consumer reporting agency must follow reasonable procedures to assure maximum possible accuracy (15 U.S.C. § 1681e(b)). See credit report errors.
- Report records that are not yours. A background or tenant report that attaches another person's criminal or eviction record raises the same accuracy duty (15 U.S.C. § 1681e(b)). See background check errors and tenant screening errors.
- Ignore or rubber-stamp your dispute. It must conduct a reasonable reinvestigation within 30 days, and send your dispute to the company that furnished the data within 5 business days (15 U.S.C. § 1681i(a)). See failed dispute.
- Mix your file with someone else's. Another person's accounts, name or address on your report is an accuracy problem under § 1681e(b). See mixed files.
- Give your report to someone without a permissible purpose (15 U.S.C. § 1681b(f)).
Public record
Only public, sourced facts appear here. Where we quote an agency or a court, the words describe what that agency or court found, alleged or decided.
CFPB complaints, as of September 29, 2026. From September 1, 2025 through September 1, 2026, consumers filed 139 complaints naming "HireRight Solutions, Inc." in the Consumer Financial Protection Bureau's complaint database, 139 of them about credit or consumer reports; 23 of the 139 came from New York, New Jersey and Florida. See the complaints in the CFPB database. Complaints are unverified consumer reports, not findings of wrongdoing.
- FTC and Justice Department settlement, August 8, 2012. The complaint alleged that HireRight Solutions failed to use reasonable procedures for accuracy, included duplicate criminal records and the records of the wrong people, failed to give consumers their files, and failed to reinvestigate disputes. HireRight agreed to a $2.6 million civil penalty; the consent judgment states it is not an admission of a law violation (FTC).
What the law lets you recover
A willful violation of the FCRA allows actual damages or statutory damages of $100 to $1,000, plus punitive damages (15 U.S.C. § 1681n(a)); a negligent one allows actual damages (§ 1681o(a)). The FCRA requires a company found liable to pay the consumer's reasonable attorney's fees and costs. A claim must be filed within two years after you discover the violation and no more than five years after it happened (15 U.S.C. § 1681p). See New York, New Jersey and Florida for state claims that can sit alongside it.
Common questions
How do I get my HireRight report?
Request it from HireRight. The CFPB says it provides one free report on request if it has a file on you. An employer that acts on a report must tell you which company supplied it.
What did the FTC's 2012 HireRight case involve?
The FTC alleged accuracy and dispute failures, including duplicate criminal records and records of the wrong people. HireRight paid a $2.6 million civil penalty without admitting a violation.
My job offer was withdrawn after a HireRight check. What now?
Get the report, dispute any errors in writing with proof, and keep the employer's letters. If the error was the screening company's, the FCRA may give you a claim.
Tell us what they did.
One conversation with an attorney, in your language. We tell you which laws the collector or the credit bureau broke, which deadline runs first, and what to save this week. If it is not a case we can take, we say so and tell you where to go.
(718) 484-7510The FDCPA and the FCRA require a company found liable to pay the consumer’s reasonable attorney’s fees and costs. Our fee arrangement is confirmed in a written retainer before we begin. English, Russian and Spanish in-house; an interpreter for any other language.