RealPage (LeasingDesk Screening)
RealPage, Inc. of Richardson, Texas provides resident screening to landlords and property managers through LeasingDesk. If a landlord turned you down after a RealPage screening, you can get the report and dispute anything wrong. In 2018 RealPage paid $3 million to settle FTC charges about the accuracy of criminal records in its tenant screening reports.
Tenant screening reports combine credit data, eviction filings and criminal records. A broad name match can attach someone else's record to you. The landlord has to tell you which company supplied a report it relied on, and that company must reinvestigate your dispute.
Who RealPage is
- What it does. The CFPB lists "Real Page, Inc. (LeasingDesk)" under tenant screening: it "provides consumer data and resident screening services to rental property owners and managers," and notes that RealPage was acquired by Thoma Bravo (CFPB).
- Your report. The CFPB says RealPage provides one free report every 12 months on request, and offers a freeze.
- Phone and address. The CFPB's listing gives (866) 934-1124 and LeasingDesk Screening, Attn: Leasing Desk Screening Consumer Relations, 2201 Lakeside Blvd., Richardson, TX 75082 (checked September 29, 2026).
Why RealPage has a report on you
When you apply for an apartment, the property manager may order a screening report from RealPage's LeasingDesk service. The CFPB suggests asking the management company which consumer reporting company it will use, then checking that report yourself. A tenant screening report can combine credit history, eviction filings and criminal records.
If you are denied or charged a higher deposit, save the denial, ask which report was used, and request it. Look for eviction cases that were dismissed or belong to someone else, and criminal entries matched only by name.
How to get your report and dispute it
- Get the report. Ask RealPage for your file; it must disclose the information in it and its sources (15 U.S.C. § 1681g(a)). If a company turned you down based on a report, you are entitled to a free copy within 60 days (§ 1681j(b)).
- Dispute in writing, with proof. Identify each wrong item, say why it is wrong, and attach copies. The agency must reinvestigate within 30 days (§ 1681i(a)(1)).
- Dispute with the source too. After the agency passes on your dispute, the company that furnished the data must investigate and report back (15 U.S.C. § 1681s-2(b)).
- Keep everything. The letters you send, the results you get, and any denial letter from a lender, landlord or employer are the evidence in an FCRA case.
Step-by-step help: how to dispute your credit report.
What RealPage cannot do
These duties apply to every consumer reporting agency under the Fair Credit Reporting Act. They describe the law, not what this company has done in your case.
- Skip reasonable accuracy procedures. A consumer reporting agency must follow reasonable procedures to assure maximum possible accuracy (15 U.S.C. § 1681e(b)). See credit report errors.
- Report records that are not yours. A background or tenant report that attaches another person's criminal or eviction record raises the same accuracy duty (15 U.S.C. § 1681e(b)). See background check errors and tenant screening errors.
- Ignore or rubber-stamp your dispute. It must conduct a reasonable reinvestigation within 30 days, and send your dispute to the company that furnished the data within 5 business days (15 U.S.C. § 1681i(a)). See failed dispute.
- Mix your file with someone else's. Another person's accounts, name or address on your report is an accuracy problem under § 1681e(b). See mixed files.
- Give your report to someone without a permissible purpose (15 U.S.C. § 1681b(f)).
Public record
Only public, sourced facts appear here. Where we quote an agency or a court, the words describe what that agency or court found, alleged or decided.
CFPB complaints. We did not find RealPage or LeasingDesk as a company name in the CFPB complaint database when we searched on September 29, 2026, so we publish no count. You can search the CFPB complaint database yourself. Complaints are unverified consumer reports, not findings of wrongdoing.
- FTC settlement, October 16, 2018. The FTC alleged that from at least January 2012 until September 2017 RealPage used broad criteria to match applicants to criminal records, applied limited filters, and had no procedures to assess the accuracy of the results, so some applicants were falsely associated with criminal records. RealPage agreed to a $3 million civil penalty; the settlement is not an admission of wrongdoing (FTC).
What the law lets you recover
A willful violation of the FCRA allows actual damages or statutory damages of $100 to $1,000, plus punitive damages (15 U.S.C. § 1681n(a)); a negligent one allows actual damages (§ 1681o(a)). The FCRA requires a company found liable to pay the consumer's reasonable attorney's fees and costs. A claim must be filed within two years after you discover the violation and no more than five years after it happened (15 U.S.C. § 1681p). See New York, New Jersey and Florida for state claims that can sit alongside it.
Common questions
How do I get my RealPage tenant screening report?
Request it from LeasingDesk Screening. The CFPB says RealPage provides one free report every 12 months on request. A landlord that turns you down based on a report must tell you which company supplied it.
What was the FTC's 2018 case against RealPage about?
The FTC alleged that RealPage matched rental applicants to criminal records too loosely, so some were falsely linked to records. RealPage paid a $3 million civil penalty without admitting wrongdoing.
A RealPage report shows an eviction that is not mine. What do I do?
Dispute it in writing with proof, such as court records showing a different person or a dismissed case, and ask the landlord to reconsider. The screening company must reinvestigate.
Tell us what they did.
One conversation with an attorney, in your language. We tell you which laws the collector or the credit bureau broke, which deadline runs first, and what to save this week. If it is not a case we can take, we say so and tell you where to go.
(718) 484-7510The FDCPA and the FCRA require a company found liable to pay the consumer’s reasonable attorney’s fees and costs. Our fee arrangement is confirmed in a written retainer before we begin. English, Russian and Spanish in-house; an interpreter for any other language.